Frequently Asked Questions (FAQ)

1. What is PieCloud?

PieCloud is an innovative product in storage space providing long-sought after affordable and E2E secure cloud storage solution. We are bringing what Signal brought to Messaging to cloud storage: E2E encryption with the key only on your phone and affordable at the level of a USB stick.

2. Is my media deleted from iPhone after upload completes?

No, PieCloud doesn't automatically delete media from customer's device.

3. How can I upload my media?

There are 2 main ways to upload media. You can upload media from PieCharts on Photos tab or from Archive tab.

4. Which media types can be uploaded using PieCloud?

PieCloud supports uploading most video and photo types. There might be some types of videos and photos that PieCloud doesn't support currently. Also, PieCloud uploads live photos as still photos currently.

5. Can I upload documents?

No, PieCloud does not support document upload currently.

6. Are albums in Photos and Drive tabs same?

No, PieCloud albums appear in Drive tab, while iPhone albums appear in Photos tab, so they are not necessarily same.

7. Can I upload media when there is no Wi-Fi available?

No, uploads happen only when there is Wi-Fi. However, you can still select media and click upload when there is no Wi-Fi. Those medias will be saved and start uploading once Wi-Fi is available.

8. Can I keep the app on the background while upload is going on?

Yes, PieCloud supports background uploads. However, uploads will go faster when app is on foreground. Background uploads can be suspended by iOS anytime, which is beyond PieCloud's control. We recommend keeping the app on foreground as much as possible for faster uploads.

9. Do I need to subscribe in order to be able to upload media?

Yes, subscription is required to be able to upload media. You can use some other features without subscription.

10. Can I cancel my subscription anytime?

Yes, you can cancel subscription anytime. If you cancel your subscription for a 50 GB storage within 2 months after you subscribe, then you don't get charged. This does not apply to tiers other than 50 GB.

11. Can I select specific medias to upload?

Yes, you can go to Archive tab, and click on the Cloud icon on upper right corner, and then select specific medias to upload. You can select specific medias on Photos tab as well by clicking on albums and selecting medias under PieChart.

12. Are my uploaded videos encrypted by default?

Yes, all medias are encrypted by default before uploading, so nobody other than yourself, not even PieCloud, can see uploaded medias.

13. Can I enable auto upload for all of my videos and photos?

No, auto uploading currently is not supported.

14. Can I share my uploaded photos with others?

No, PieCloud stores all your personal medias encrypted and privately so they cannot be shared with anyone else.

15. How can I get support for PieCloud when I need help?

You can get support by contacting us here

16. is PieCloud supported on any device other than iPhone?

No. Currently we only support iPhone.